Whatever you think of Greta Thunberg, this tweet says it all:

Tweet showing Greta Thunberg a year ago sitting alone, and huge crowd now

A year ago she was sitting alone outside of the Swedish parliament, and by last Friday millions of students were answering her call to strike for climate action. This could not have happened without social media (which is then picked up and amplified greatly by traditional media). Wikipedia describes it like this: “Thunberg posted her original strike photo on Instagram and Twitter and other social media accounts quickly took up her cause. According to Ingmar Rentzhog, founder of a Swedish climate-focused social media company, We Don’t Have Time (WDHT), her strike began attracting public attention after he turned up with a freelance photographer and then posted Thunberg’s photograph on his Facebook page and Instagram account. He also made a video in English that he posted on the company’s YouTube channel that had almost 88,000 views. A representative of the Finnish bank, Nordea, quoted one of Thunberg’s tweets to more than 200,000 followers. Thunberg’s social media profile attracted local reporters whose stories earned international coverage in little more than a week.”

Maybe only one in a million (or less) posts go viral, and planning on virality is not a strategy, but when it does happen – wow.

Four years ago Volkswagen was caught with more than its hand in the cookie jar – it had been faking emission tests on its diesel vehicles for years. People who thought that they were driving clean cars found out it was just the opposite.

The company pled guilty to felony charges, costing it tens of billions of dollars and untold damage to its brand. In a rising market, VW’s stock price dropped from $27 to $10 a share.

A few feel good commercials, like Wells Fargo and other corporate miscreants have run, isn’t going to be enough. But time and a new, all-electric van…? Well, maybe.

This summer VW announced that it was working on an all-electric relaunch of its famous van. The commercial even acknowledges the company’s past crimes.

Actions speak louder than words. The new van won’t be available until 2022, so we’ll see. But that could turn around the brand far better than a few commercials.

PS: Reader Dan Greenberg responded to this piece. He notes that this is not just an advertising strategy, it is the tip of a complete re-orientation of VW’s line to ultimately being all-electric. He wrote me, “It is, in fact, one of the boldest strategic shifts of a large company ever. They are taking the opportunity – and I think they see it as an opportunity – to shift the company from diesel (which is a dying market as European cities and other places outlaw it) to electric.” They will have 20-some models coming out over the next several years, and their Porsche subsidiary has a Taycan sports car that can go 0 to 60 in 2.6 seconds

It’s not just a chicken sandwich

Lots of fast food chains have chicken sandwiches: McDonald’s, Burger King – Chick-fil-A is built on them. So how does a new chicken sandwich from the Cajun fast food chain Popeyes get so much attention?

They introduced this big boy on August 12, anticipating demand with enough inventory through September. But by last week it was sold out everywhere, and Popeyes was promising to restock asap.

Popeyes chicken sandwich

Apparently much of the interest was generated on social media, fueled significantly by competing brands poo-pooing the new category entrant starting around August 19 (Popeye’s must be grateful!). 

It gained a lot of attention on Black Twitter.

Facebook post about the sandwich

And celebrity chefs chimed in.

Emeril Lagasse tweet about the sandwich

Ultimately, with lines around the block and Sold Out signed on Popeye’s doors, the traditional media picked up on the story, too.

Reporter tweeting about long lines

But the real demand was created via social media. If they anticipated for six week’s of purchases and it sold out in two, that means it was roughly 3X more popular than anticipated.  A late summer viral explosion could do that for a small brand.

As Mary Tyler Moore (younger readers: she was an actress who was very popular in the 1960s-80s) once said, “We can only do our best work. Then it’s up to the public whether they like it or not.”

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PS: Anytime a company gets involved in a matter of politics or social policy, even with the best intentions, it can run into some controversy, as this tweet illustrates: